Privacy Policy — cx account's commitment to protecting your information

This Privacy Policy applies to cx account and all its associated services, websites, and mobile applications. We strive to comply with international data protection laws and best practices.

This policy will tell you:

• What types of information we collect.
• Why and how that information is used.
• How long your data is retained.
• What measures we take to protect your data.
• What rights you have over your data.

If this policy is updated at any time, we will post a notice on the website and notify you via your registered email.

Cx account collects the following types of information from users:

We only collect information that is genuinely necessary to operate and improve our services. We never seek data beyond what is needed.

Cx account uses the information it collects for the following purposes:

• Account Management: For your registration, login, and profile management.
• Transaction Processing: To ensure deposits and withdrawals are processed securely.
• Identity Verification: For age and identity verification during the KYC process.
• Fraud Prevention: To detect and prevent unusual activity.
• Customer Support: To resolve your issues quickly and effectively.
• Service Improvement: To analyze user experience and continuously improve the platform.
• Sending Notifications: To keep you informed about important updates, offers, and promotions.
• Legal Obligations: To comply with applicable laws and regulatory requirements.

Cx account does not sell your personal data to any third party. However, your information may be shared in the following limited circumstances:

• Payment Processors: Required information is shared with bKash, Nagad, and Rocket to complete transactions.
• Security Partners: With specialist service providers for fraud prevention and abuse detection.
• Legal Requirements: Where a valid order has been issued by a court or government authority.
• Account Security: Where necessary to protect the security of your account.

Any third party that processes data on our behalf operates under strict confidentiality agreements and is prohibited from using that data for any other purpose.

The cx account website and app use cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferences, language, and settings.
• Analytics Cookies: To understand how users are navigating and using the site.
• Security Cookies: To detect and prevent fraudulent activity.

You can disable non-essential cookies through your browser settings, though some features may become limited as a result.

Cx account retains different types of data for different periods. Retention periods are determined by the nature of the data and applicable legal requirements:

• Account Information: For as long as the account is active, and for 5 years after closure.
• Financial Transaction Records: Minimum 7 years (legal obligation).
• KYC Documents: For 5 years after account closure.
• Gaming Activity Data: 3 years.
• Customer Support Contact: 2 years.
• Log & Technical Data: 1 year.

Once the retention period expires, data is securely deleted or anonymized.

Cx account uses industry-leading security technology to protect your data. Our security framework includes:

• SSL/TLS Encryption: All communication between your device and our servers is encrypted.
• AES-256 Data Encryption: All stored sensitive data is kept in an encrypted state.
• Two-Factor Authentication (2FA): To prevent unauthorized access to your account.
• Firewall & DDoS Protection: To protect servers from cyber attacks.
• Regular Security Audits: An external team of experts regularly audits our systems.
• Limited Access Policy: Only authorized personnel have access to user data.

Cx account believes you should have full control over your own data. You have the following rights:

• Right to Know: You can find out what data we hold about you.
• Right to Correction: You may correct any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it.
• Right to Restrict Processing: You may restrict the use of your information for specific purposes.
• Right to Data Portability: You may request a copy of your data in a portable format.
• Right to Object: You may object to certain types of data processing.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days.

The cx account platform uses a number of third-party services, including game providers, payment gateways, and analytics tools. Each of these parties has its own privacy policy.

Our policy on sharing information with third parties:

• Only the minimum information necessary to operate the service is shared.
• All third parties are required to sign strict confidentiality agreements.
• They may only use the information for the specified purpose.
• They are obligated to uphold our data protection standards.

Cx account is not responsible for third-party privacy practices, but we only work with trusted and verified partners.

For any questions, concerns, or complaints regarding this Privacy Policy, please contact our Data Protection team:

We take all privacy concerns seriously and aim to resolve them promptly.

This Privacy Policy was last updated in January 2026.